We love our patients — and we want them to love the care they receive!

Our goal is to make sure every one of our patients has a fantastic experience with our hearing care providers , and that each gets the results they really need. Whether it’s something as simple as a hearing consultation or as impactful as a full hearing aid fitting , making our patients happy is what we’re here for. See what they have to say about our practice!


George Lobdell

Dear Dr. Calkins,

I just wanted to let you know how pleased I am with my new hearing aids! Yesterday concludes the four visits VA approved for me to get new hearing aids. You and the staff at Audiology & Hearing Center have been great. At all times you have been professional yet engaging, supportive and competent. Thank you.

The proof of your great service is that I am now using my new hearing aids more than in the past and will continue to use them because your testing was accurate, your fitting and adjustments were perfect, and your support during the introduction was very helpful. These are the third pair of hearing aids I’ve received, and by far your service has been the most helpful.

Bernice ‘Bea’ O’Roark, MSN

For good music, you need both the best instrument and the best artist. A hearing aid is very similar. Get the best you can afford. And even more importantly — the best person to knows how to expertly match your personal needs and style to the hearing aid. My new hearing health care provider hero is Anne-Marie Calkins, Au.D., at Cookeville Audiology.

J.F.J.

Having been a hearing aid user for a number of years and well satisfied with my first set, I was somewhat dubious — especially upon learning the cost — when my audiologist suggested I might be happier with an updated pair with new technology.

However, I was pleasantly surprised and amazed at the improvement in the quality of hearing and the fact that there was no adjustment period. (With my first set, it took weeks to get the sound comfortable and acceptable.) In addition, they have removed the dread of telephone conversations, which had become increasingly difficult to understand clearly.

These hearing aids are paired with my iPhone, making the words crystal clear. Another feature available is a TV box that links just like the iPhone; now my wife — who has bionic ears — can enjoy watching TV with me by adjusting the sound level comfortable to her while the new hearing aids make it just right for me. And last but not least, this has made the expense well worth the experience of being able to hear normally again.

A final note: According to Consumer Reports, there are many new hearing aids on the market that are all of about equal value, so they say the most important consideration is finding a qualified audiologist. Cookeville is fortunate to have them — and in my opinion, one of the best is Dr. A. Calkins, whom I heartily recommend!

Tammie Pharris

“I went to Cookeville Audiology, and I'm so happy that I did. Dr. Anne-Marie Calkins has been so patient with the setup of my hearing device. It is a challenge with the tinnitus that I have and just getting used to hearing in different environments with my job. As an insurance agent, I speak with a lot of people each day, so it’s very important to hear them correctly. My hearing device is set up with my phone — it works perfect for me in my busy life. I'm forever thankful for Cookeville Audiology."

Mike McGee

“Several years ago, I began noticing that I was not hearing as well as I once did. About 4 years ago, I began using an in-ear monitor system. It helped some, but I still did not hear what I needed to hear — very frustrating!

About a month ago, I had my hearing tested by a doctor of audiology. (Don’t settle for less — these folks have 4 years of college and 4 years of graduate school.) My results showed 50% hearing loss in all the mid-range frequencies. WOW. Just where my vocal range is. I could hear very well at high and low frequencies. Amazingly, my hearing loss is hereditary and not caused by loud noises. The loss of mid-range is not consistent with loud-noise hearing loss. (My mom and grandparents had/have hearing loss.)

I now have very high quality hearing aids. They start you out slowly. If you received full missing sounds at once, the world would seem too loud. I am now at my third boost and cannot believe all the sounds I was missing. I urge you to go get tested. It is not expensive for the test. I wish I had done this years ago.”

Troy Myers Jr.

“From the first time I went in there, they were awesome. I would recommend you to go there for all your hearing aid needs.”

Amanda Ferrell Spencer

“My mother and I went to get her first hearing aids. Dr. Norwood and the staff are friendly and helpful, and they take their time explaining things. You don't feel like you're being rushed out so they can move on to the next patient.”

L.J.

I promise that I won’t make a habit of this, but I am so excited that I wanted to share this with you.

Last night I found that Itzhak Perlman, Emanuel Ax and Yo-Yo Ma were going to perform live at the Lincoln Center. Perlman on violin, Yo-Yo on cello, and Ax on the piano. For a long time I could not watch any such performance because I would have to have the volume so high that Nancy would be most uncomfortable. Also the quality of the music was poor to my ears because clarity was lacking. Last night we sat and watched a wonderful performance by the three and I could understand the dialog between them when they spoke of what they had just played and then what they were going to play. I might miss a few words but could hear so much that I could really enjoy their conversations. It was wonderful!

I know I did not hear the music as those with good hearing could, but I chose to ignore what I was not hearing and concentrate on what I could. I found the music very enjoyable. It was a 1:20 minute program on PBS and I listened to it all. PBS often does not have captions, but I didn’t even check. I didn’t care whether they had them or not.

B.J.

I know, I know this is getting old, but I have been so enthralled by the T.V. and the delightful lack of captions that I had not thought lots about the phone. It was kind of a “one thing at a time” scenario. But the phone this is absolutely fantastic. For a long time I have not answered the phone because even strong voices were often difficult to hear and soft voices impossible. Now I am answering all of the calls and am saying to Nancy “wait, I’ll get it”. When the conversation takes place it is like the person on the other end of the phone is sitting in the chair next to me. I don’t believe this! It is wonderful. I know this can get old, Lisa, but the excitement that I am experiencing is beyond my highest expectations by so far that is difficult for me to believe it is all real. When one has been as deaf as I have been for as long as I have been, it is like opening a whole new world for me. Thank you, thank you, thank you.

Paula King

I am so thankful I purchased the Oticon Intiga hearing aids. I work with small groups of students and felt sad when I had to ask them to repeat what they said. I often missed what family members and friends were saying and found myself laughing or responding while hoping I’d heard them correctly. From the moment I got them, I’ve worn the hearing aids every waking hour. It is so nice to be able to hear and not have to say, “What?” during every conversation. At Cookeville Audiology & Hearing Aids, Dr. Norwood provided a thorough exam and took the time to explain things in detail, and Gail has been so helpful and accommodating. My experience couldn’t have been better. Purchasing the hearing aids was an investment in my quality of life, and it has truly been worth every penny.

Cora F.

She was thorough and really good with my mother. Words cannot explain how happy I am with them.

Genevieve J.

I like their service, helpfulness, courtesy and care.

Edel F.

Very professional explained all in detail.

Lavern M.

I appreciated their concern.

Celiara Q.

I liked the nice way I was treated when I walked in and came out. No one could be nicer.

John M.

I like the way he completely covered the proper use and maintenance of the hearing aid.

Thomas K.

Dr. Norwood and his staff always go above and beyond to ensure my daughter receives the best care. These professionals genuinely do care about their patients!

Barbara R.

Dr. Norwood provided information I had never heard before, even in accompanying my mother for several visits to a myriad of specialists for her hearing. Dr Norwood took time, answered all questions, was truthful and very helpful. He obviously put my needs first. I was the priority – not making money. I am 100% satisfied!